This Privacy Policy explains how Moversaurus Ltd collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Moversaurus Ltd is the data controller responsible for your personal data. We are a removals and storage company based in West Sussex.
Registered address: The Old Sawmill, Haywards Heath Road, Balcombe, West Sussex RH17 6NJ
Email: info@moversaurus.co.uk
Phone: 0800 072 9610
2. Personal Data We Collect
We collect personal data when you:
- Submit a quote request or contact form on our website
- Call or email us directly
- Book a removal or storage service with us
- Leave us a review
The information we collect includes:
- Name
- Phone number
- Email address
- Current and new address (for removal quotes)
- Details of the goods to be moved or stored
- Preferred moving dates
- Payment information (processed securely; we do not store card details)
3. How We Use Your Personal Data
We use the personal data we collect to:
- Respond to your enquiries and provide quotes
- Arrange and carry out your removal or storage service
- Process payments and issue invoices
- Send you service-related communications (e.g. booking confirmations, reminders)
- Improve our services and website
- Comply with our legal and regulatory obligations
We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
- Legitimate interests: We may process data where it is in our legitimate business interests to do so and these are not overridden by your rights (e.g. improving our services).
- Legal obligation: Where we are required to process data to comply with the law.
- Consent: Where you have given explicit consent (e.g. for marketing communications).
5. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- Enquiry data (no service booked): up to 12 months
- Customer records (service completed): up to 7 years for accounting and legal purposes
- Marketing preferences: until you withdraw consent
After these periods, your data is securely deleted or anonymised.
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share your data with:
- Our staff and contractors involved in carrying out your move or storage
- Payment processors (who handle payment securely under their own privacy policies)
- IT and software providers who help us operate our business (e.g. CRM, email systems)
- Legal or regulatory authorities where required by law
All third-party processors we use are bound by appropriate data processing agreements.
7. Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — request deletion of your data in certain circumstances
- Restriction — ask us to restrict processing of your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, contact us at info@moversaurus.co.uk. We will respond within one month.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Cookies
Our website uses cookies to improve your experience. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the date at the top of this page. We encourage you to review this page periodically.
