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Help & Answers

Frequently Asked
Questions

Everything you need to know about our removals, storage, and packing services. Can't find your answer? Call us on 0800 072 9610.

Removals

Book a free video survey through our website or call us on 0800 072 9610. The survey takes around 20–30 minutes over a video call — no one needs to visit your home. We'll send a fixed written quote within 24 hours.

We'll schedule a short video call where you walk through each room with us, pointing out furniture, boxes, and anything that needs special handling. We ask about access at both properties — parking, stairs, lifts, narrow doorways — and use all of this to build an accurate fixed quote. The whole thing takes under 30 minutes.

Everything needed to complete your move: a full professional crew, removal vehicles, furniture blanket wraps and transit protection, and all loading and unloading at both addresses. Packing materials and packing labour are quoted separately if required — these are optional add-ons, not hidden charges.

A typical 3-bedroom house move in West Sussex takes one full day. Larger properties, long-distance moves, or jobs that include storage may run across two days. We'll advise on timing during your video survey once we've seen the full scope of the move.

Yes. We handle office relocations alongside domestic moves — desks, filing systems, server equipment, and breakroom furniture. If you're planning a business move, call us directly and we'll talk through the logistics and any out-of-hours access requirements.

Yes, we work seven days a week. Weekend slots are popular — especially Saturdays around completion day — so we recommend booking as early as possible once you have a confirmed date from your solicitor.

Storage

We collect your items directly from your home or current location, transport them securely to our Balcombe facility, and deliver them back to you when you're ready. You never need to visit the depot or hire a van. It's fully managed from start to finish.

We offer a range of unit sizes to suit a few boxes right up to the contents of a large family home. See our Storage Unit Sizes page for detailed dimensions and weekly rates, or use our Storage Calculator to find the right size for you.

Our facility offers flexible access during depot hours. If you need to retrieve specific items between your collection and delivery dates, just contact us to arrange it. Speak to us when you book and we'll set up the access arrangement that suits you.

All items in our care are covered while in storage at our facility. We also recommend checking your own home insurance policy — some policies extend to goods in storage. Full insurance details are available on request.

No long minimum contracts. We offer flexible weekly and monthly terms to suit your situation — whether you need storage for two weeks between moves or several months while you renovate. You're not locked in.

Packing

Yes. Our full packing service means our team carefully packs every item in your home — either the day before your move or on the morning of moving day. Everything is labelled and inventoried. All professional-grade materials are included in the quote.

Absolutely. Our partial packing service lets you choose exactly which items we handle. It's particularly popular for artwork, mirrors, antiques, electronics, and any items with sentimental or high financial value. You pack what you're comfortable with, we take care of the rest.

We use double-walled moving boxes, acid-free tissue paper, bubble wrap, furniture blankets and transit covers, and specialist cartons for specific items — mirror boxes, wardrobe cartons, TV boxes. All materials are professional grade and included in your packing quote.

Yes — many customers do this. You pack non-fragile items yourself and ask us to handle larger furniture and anything delicate. We're flexible and will work with whatever arrangement suits you. Just let us know during the video survey so we can quote accurately.

Pricing & Payment

Yes, always. The price in your written quote is the price you pay. There are no fuel surcharges, no day-of uplifts, no charges for stairs or difficult access (unless flagged during the survey), and no surprise fees. Fixed pricing is something we take seriously — it's one of the main reasons customers choose us.

A small booking deposit is required to secure your moving date. The balance is due before or on the day of the move. Your quote will include the full payment schedule so there are no ambiguities.

We accept bank transfer, credit card, and debit card. We don't accept cash payments.

Yes. We carry full goods-in-transit insurance and public liability insurance. Full details are available on request — just ask when you book your survey and we'll send the documentation over.

Areas We Cover

Our heartland is West Sussex — from Crawley and East Grinstead in the north, down to Chichester and Bognor Regis in the south, and across to Brighton & Hove and Worthing in the east. We cover 30+ towns in total. See our Areas We Cover page for the full list.

Yes. While West Sussex is our specialist area, we handle long-distance and national moves regularly — including to London, the Home Counties, the Midlands, and beyond. Call us with your origin and destination and we'll provide a tailored quote.

Absolutely. We move people into West Sussex from across the UK — not just out of it. Whether you're relocating from London, the North, or anywhere else, we can collect from your current address and deliver to your new home in West Sussex.

Just call us on 0800 072 9610 or email info@moversaurus.co.uk with your postcode and we'll confirm straight away. We'll always be upfront if a job is outside our range.

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